Privacy Policy
Effective Date: October 2024
Last Updated: November 2024
CULTURE. (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us online, in our facilities, or through our services. By using our services, you agree to the practices described in this policy.
Information we collect
1.1 Information You Provide Directly When Registering: Name, email address, phone number, date of birth, address, and payment details. When Communicating: Feedback, inquiries, or support requests through email, phone, or online forms. Health Information: Any disclosed health conditions or preferences relevant to fitness programs (optional). 1.2 Information Collected Automatically Website Use: IP address, browser type, operating system, and activity on our website (e.g., pages visited, time spent). App Usage: Interaction data, device identifiers, and location (if permissions are granted). In-Facility: Security footage for safety and monitoring purposes. 1.3 Information from Third Parties Information from payment processors or fitness-related integrations when linked to our systems.
How we use your information
Your information helps us deliver a seamless, personalized experience. We use it for: 2.1 Providing and Managing Services Verifying identity and processing payments. Managing memberships, bookings, and participation in classes or events. Responding to inquiries or service requests. 2.2 Communication Sending essential updates (e.g., billing notices, schedule changes). Providing promotional offers or updates (with opt-out options). 2.3 Improving Our Services Conducting analytics to enhance user experience. Evaluating feedback for service improvements. 2.4 Safety and Security Monitoring compliance with our Terms and Conditions. Safeguarding participants through facility surveillance.
Sharing your information
We do not sell your personal information. We share it only as necessary and in the following circumstances: 3.1 With Service Providers Payment processors, app providers, and marketing platforms that help us manage memberships, payments, and communications. 3.2 Legal Obligations To comply with legal requirements or respond to lawful requests by public authorities. 3.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. 3.4 Consent With your explicit consent, for specific purposes not outlined here.
Data Storage and Security
We take appropriate measures to protect your information. 4.1 Storage Your data is stored securely in encrypted servers. Payment details are stored only by our PCI-compliant payment processors. 4.2 Security Measures SSL encryption for online data transfers. Regular monitoring for unauthorized access or breaches. Restricted access to personal data within our organization.
Retention of Information
We retain personal information only as long as necessary: Membership and billing information: Until the account is deactivated or as required by law. Health information: Until it is no longer relevant to your participation. Surveillance footage: Typically stored for 30 days unless flagged for review.
YOUR RIGHTS
You have the right to: 6.1 Access and Update Request a copy of your personal data or update your information at any time. 6.2 Opt-Out Opt-out of marketing emails by clicking the “unsubscribe” link or contacting us directly. Opt-out of SMS by replying “STOP.” 6.3 Request Deletion Request that we delete your personal data, subject to legal and operational constraints. 6.4 Restrict Processing Restrict the use of your data in specific scenarios, such as marketing. 6.5 Data Portability Request your data in a transferable format. To exercise these rights, contact us at hello@culturetwc.com.
COokies and Tracking
Our website uses cookies to improve your experience. 7.1 Types of Cookies Essential Cookies: Necessary for site functionality. Performance Cookies: Collect anonymous usage data. Marketing Cookies: Track interactions for personalized advertising. 7.2 Managing Cookies You can disable cookies through browser settings, but some features may not function properly.
Children's privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children under 13. Parents or guardians can contact us if they believe a child has provided personal data.
International users
If you access our services outside of USA, your information may be transferred to and processed in USA, where data protection laws may differ. We ensure appropriate safeguards for international data transfers.
POLICY CHANGES
We may update this Privacy Policy periodically. Changes will be communicated through: Email notifications. Updates on our website or app. Continued use of our services after updates constitutes acceptance of the revised policy.
CONTACT US
For questions or concerns about this Privacy Policy, please contact us at: Email: hello@culturetwc.com Phone: (208) 944-1304 Mailing Address: 116 E 40th St Garden City, ID 83714